Dell Dead Pixel Policy 2026: Complete Warranty Guide
Everything you need to know about Dell's dead pixel warranty, Premium Panel Guarantee, and how to get a replacement.
Dell Dead Pixel Policy Summary
- Premium Panel Guarantee: 1 bright pixel = free replacement
- Standard Monitors: 6+ bright OR 6+ dark pixels required
- UltraSharp Series: Usually includes Premium Panel Guarantee
- Warranty Period: Typically 3 years for monitors
Dell Premium Panel Guarantee
Dell's Premium Panel Guarantee is one of the best dead pixel policies in the industry. It's included with most Dell UltraSharp monitors and some gaming monitors.
What's Covered:
- + Even a single bright (stuck-on) pixel qualifies for replacement
- + No questions asked during warranty period
- + Advanced exchange available (get replacement before returning)
- + Applies to UltraSharp, some Alienware, and select S-Series monitors
Important Notes:
- - Dark (dead) pixels are NOT covered by Premium Panel Guarantee
- - Only applies to monitors purchased with Premium Panel Guarantee
- - Check your specific model's warranty terms
Standard Dell Monitor Dead Pixel Policy
For Dell monitors without Premium Panel Guarantee, the standard pixel defect policy applies:
| Defect Type | Minimum for Replacement | Description |
|---|---|---|
| Bright Pixels | 6 or more | Stuck on - always lit (white, red, green, or blue) |
| Dark Pixels | 6 or more | Dead - always off (black) |
| Combined | N/A | Bright and dark cannot be combined |
Dell Monitor Lines & Pixel Policies
Dell UltraSharp
Premium Panel Guarantee included
- + 1 bright pixel = replacement
- + 3-year warranty standard
- + Advanced exchange available
Alienware Gaming
Premium Panel Guarantee on most models
- + 1 bright pixel = replacement
- + 3-year warranty standard
- + Premium support included
Dell S-Series
Standard policy (some have Premium Panel)
- - 6+ pixels typically required
- + 3-year warranty standard
- ~ Check specific model
Dell E-Series / P-Series
Standard policy applies
- - 6+ bright or 6+ dark pixels
- + 3-year warranty
- - No Premium Panel Guarantee
How to Claim Dell Dead Pixel Warranty
Step 1: Document the Defect
Take clear photos of the dead/stuck pixels. Use our Dead Pixel Test to identify exact locations.
Step 2: Find Your Service Tag
Located on a sticker on the back of your monitor. You'll need this for Dell Support.
Step 3: Contact Dell Support
Call Dell Support or use online chat. Provide Service Tag, describe the issue, and share photos if requested.
Step 4: Receive Replacement
Dell typically offers Advanced Exchange - they send a replacement before you return the defective unit.
Test Your Dell Monitor for Dead Pixels
Before contacting Dell, use our free tools to check your monitor:
