LG Dead Pixel Policy 2026: Complete Warranty Guide
Everything you need to know about LG's dead pixel warranty for UltraGear, UltraFine, and other monitors.
LG Dead Pixel Policy Summary
- Bright Sub-Pixels: 5+ defects for replacement (standard)
- Dark Sub-Pixels: 5+ defects for replacement (standard)
- UltraFine/Premium: May have stricter thresholds
- Warranty Period: 1-3 years depending on model
LG Monitor Dead Pixel Policy
LG's pixel defect policy varies by monitor line and region. Here's the general standard:
| Defect Type | Minimum for Replacement | Description |
|---|---|---|
| Bright Sub-Pixels | 5 or more | Stuck on - always lit (red, green, or blue) |
| Dark Sub-Pixels | 5 or more | Dead - always off |
| Full Pixel (all 3 sub-pixels) | 3 or more | Entire pixel cluster defective |
| Proximity Rule | 2+ within 1 inch | Clustered defects may qualify for replacement |
Important Note:
LG's policy can vary by region and specific monitor model. Premium monitors like the LG UltraFine OLED may have different policies. Always check with LG Support for your specific model.
LG Monitor Lines & Warranty
LG UltraGear Gaming
High-performance gaming monitors
- + 3-year warranty standard
- + Standard pixel policy
- + Includes 27GP950, 32GQ950, OLED models
LG UltraFine
Professional/creative monitors
- + 3-year warranty
- + May have stricter pixel policy
- + Color accuracy certified
LG UltraWide
21:9 and 32:9 ultrawide monitors
- + 3-year warranty
- + Standard pixel policy
- + Productivity focused
LG Standard/Budget
Entry-level monitors
- + 1-year warranty typical
- + Standard pixel policy
- + Budget-friendly options
LG OLED Monitor Pixel Policy
LG OLED monitors (like the UltraGear OLED series) have different pixel characteristics than traditional LCD monitors:
- Self-Emitting Pixels: OLED pixels emit their own light, making defects more noticeable
- Burn-in Consideration: Image retention is separate from dead pixel warranty
- Premium Support: LG often provides better support for OLED products
- Contact LG: OLED pixel policies may differ - verify with LG Support
How to Claim LG Dead Pixel Warranty
Step 1: Document the Defect
Use our Dead Pixel Test to identify and photograph pixel defects.
Step 2: Find Your Model & Serial Number
Located on the back of your monitor label or in the on-screen menu under Settings > General > About.
Step 3: Contact LG Support
Visit LG Support or call LG Customer Service. Provide your serial number, purchase date, and defect details.
Step 4: Service Options
LG may offer on-site repair, mail-in service, or replacement depending on your warranty status and the defect severity.
