Samsung Dead Pixel Policy 2026: Complete Warranty Guide
Everything you need to know about Samsung's dead pixel warranty for Odyssey, ViewFinity, and other monitors.
Samsung Dead Pixel Policy Summary
- Bright Sub-Pixels: 3+ defects for replacement
- Dark Sub-Pixels: 5+ defects for replacement
- Odyssey Gaming: May have stricter thresholds
- Warranty Period: Typically 1-3 years depending on model
Samsung Monitor Dead Pixel Policy
Samsung's pixel defect policy varies by monitor line and region. Here's the general standard:
| Defect Type | Minimum for Replacement | Description |
|---|---|---|
| Bright Sub-Pixels | 3 or more | Stuck on - always lit (red, green, or blue) |
| Dark Sub-Pixels | 5 or more | Dead - always off |
| Full Pixel (all 3 sub-pixels) | 1-3 depending on location | Central defects may have lower threshold |
Important Note:
Samsung's policy can vary by region and specific monitor model. Premium monitors like the Odyssey Neo G9 may have more favorable policies. Always check with Samsung Support for your specific model.
Samsung Monitor Lines & Warranty
Samsung Odyssey Gaming
Premium gaming monitors
- + 3-year warranty standard
- + May have better pixel policy
- + Includes Neo G9, G7, G5 series
Samsung ViewFinity
Professional/productivity monitors
- + 3-year warranty
- + Standard pixel policy
- + Color accuracy focus
Samsung Smart Monitor
M-Series smart monitors
- + 1-2 year warranty typical
- + Standard pixel policy
- + Built-in streaming features
Samsung Standard/Business
S-Series and business monitors
- + 1-3 year warranty
- + Standard pixel policy
- + Budget-friendly options
How to Claim Samsung Dead Pixel Warranty
Step 1: Document the Defect
Use our Dead Pixel Test to identify and photograph pixel defects.
Step 2: Find Your Serial Number
Located on the back of your monitor or in the on-screen menu under Support > About.
Step 3: Contact Samsung Support
Visit Samsung's support website or call Samsung Support. Provide serial number and defect details.
Step 4: Service Options
Samsung may offer repair, replacement, or refund depending on your warranty status and the defect.
